Responsibilities and Duties

• Coordinate the inbound receiving and tracking of products in need of inspection or repair
• Communicate the status and cost of repairs to sales reps and/or customers via phone and email
• Inspect defective products to diagnose the causes of failure and determine cost of repairs
• Enter and maintain the accurate status and testing logs of each repair into the database
• Testing of company owned trial and demo equipment
• Travel to warehouse, as needed, to lead and assist the testing teams

Requirements and Qualifications

• Ability to establish and maintain good communication with sales and customers
• Ability to use basic hand tools
• Analytical skill to identify the underlying causes of product failure
• Integrity – job requires appropriate handling of confidential, sensitive information
• Dependability - meeting deadlines, completing duties or projects on time

• Ability to lift 30 - 70 lbs. of equipment
• Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint

• Preferred Qualifications:
• Repair skills including soldering and use of testing equipment such as a digital voltmeter
• Ability to read schematics
• 2-year technical degree and/or previous instrument repair or quality control experience

Reports To:

Engineering Service Manager