JOB TITLE: Service Desk Analyst

REPORTS TO: MIS Manager

 

DUTIES & RESPONSIBILITIES:

 

 

Testing and analyzing IT system and software performance.

Resolving incoming client and personnel IT queries remotely via email and phone, or at

the office.

Prioritizing and resolving IT concerns and escalating serious issues to relevant

stakeholders.

Avoiding service interruptions by performing system installations, updates, and

maintenance procedures.

Documenting processes and maintaining service desk records.

Making recommendations to optimize IT performance and to prevent future problems.

Collaborating with internal departments to ensure that IT needs are met.

Keeping informed of advancements in IT.

 

 

Qualifications

Education

Experience

Skills

 

Comp TIA Security+

Certificate (Required)

 

 

1-2 years’ experience in

testing and analyzing software

system performance.

 

 

 

-Strong understanding of

all standard desktop and

laptop hardware.

 

-Analyzing software

performance

 

-Ability to work well with

people in all levels of the

organization