Brief Position Description: The primary responsibilities of the Service Supervisor ll are to assign, coordinate and perform maintenance service requests and apartment “make readies” with the other Service Technicians and to maintain adequate inventory of parts, supplies and maintenance materials to handle most common repairs and situations. The Service Supervisor ll assists the Community Manager and the Service Technicians in maintaining the physical appearance and integrity of the community. This involves insuring a safe, clean and comfortable living environment for residents and visitors. The Service Supervisor ll will also walk the community in order to enhance and maintain its curb appeal and to ensure that all apartments are thoroughly restored to “market ready” condition in a timely manner. The Service Supervisor II demonstrates leadership through his/her capability to train the Service Technicians, troubleshoot problems, provide solutions and assist other Communities.
Duties and Responsibilities:
ØConduct all business in accordance with and knowledge of pertinent local, state,
and federal safety laws, procedures, guidelines, including those of the EPA,
OSHA, ADA, Fair Housing, etc.
Ø Create and schedule daily tasks for service technicians and create the weekly
on-call emergency maintenance schedule.
Ø Create and schedule regular exterior building, interior common area and grounds
inspections to identify cleanliness or repair issues.
Ø Create service request to document all identified issues needing follow-up
action.
Ø Promptly notify Community Manager when an outside contractor is needed to
diagnose and/or remedy an issue because of maintenance staff skill or resource
limitations.
ØIdentify, assign and perform maintenance needs in apartments which may
include the following:
s Inspect, repair or replace lights and change breakers
sInspect, repair or replace windows, latches, screens, hinges, sliding glass
doors, shelves, baseboards, mirrors, etc.
sInspect, repair, replace or removes appliances.
sInspect, repair or replace faucets, sink plugs, tiles in kitchens and
bathrooms.
sRepair or replace broken plumbing pipes/lines
Operate a hand or power rodder for plumbing back ups and inspect,
repair or replace water heaters.
s Repair drywall, prep and paint.
s Inspect, repair or replace window coverings, ceiling fans, light
fixtures, switch plates, etc.
sChange or re-pin locks
sHang and plumb doors.
sReplace flooring with VCT and sheet vinyl.
sInspect and change A/C filters.
Ø Schedule vendors as necessary.
Ø Inspect and perform interior and exterior conditions of the apartment homes,
buildings and grounds to perform routine, preventative maintenance, completing
the company’s 8 point preventative maintenance checklist.
Ø Disperse and ensure the Service Technician(s) complete service requests and
close out the request in Onesite within 48 hours.
Ø Ensure apartment make ready turns are completed within 5-8business days,
completing the move-in and move-out inspection form.
Ø Inspect and evaluate the performance of all maintenance vendors and the capital
project work.
Ø Participate in creating the budget process and managing to the
performance of the maintenance financials for the community.
Ø Enforce company maintenance service agreements and capital contracts
with the ability to hold the vendor accountable to the terms of the service
agreement or contract.
Ø Maintain accurate records in Onesite, facilities, regarding preventative
maintenance, received and completed service requests, online maintenance
supply orders.
Ø Clean and maintain pool conditions and test pool chemical levels
Ø Is aware of the location for all utility meter shut-offs, apartment and fixture
shut-offs, and sewer cleanouts.
Ø Perform or assign the "trash-out" of vacated apartments and remove all
abandoned furniture, trash, boxes, etc.
Clean and maintain maintenance shop and storage areas, ensuring these
areas remain locked when not in use.
ØPerform or assign other types of repairs/maintenance as requested by
his/her supervisor.
Ø Attends or completes training courses and complies with all company safety
rules.
ØImmediately report all unsafe conditions to supervisors.
Ø Assist the Community Manager with all Service Technicians performance
evaluations.
ØOther duties, as assigned.