The IT Telecommunications Analyst reports to the IT Telecommunications Manager and implements telecommunications software solutions to address company and front-line user needs. Conducts various telecommunications analyses and makes recommendations to management, implements changes consistent with company goals and objectives.

Duties and Responsibilities

• Serves as support & resolution for both first-line and elevated telecommunications issues; accepts and works support tickets.

• Troubleshoots and determines issues causing telecommunications outages; resolves first-line and escalated tickets; may escalate issue as needed to the correct vendor or IT associate for resolution.

• Directly notifies and updates property teams on status of telecommunications issues and resolutions.

• Works with telecommunications vendors and management to streamline processes and consolidate vendors and billing services.

• Monitors and updates centralized database of telecom assets for all properties and corporate locations that include such things as phone numbers, vendor, Internet service, speeds, and equipment information.

• Stays abreast of current & developing telecommunications technology.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and three (3) to five (5) years of telecommunications systems experience required

• Experience with on premise and cloud-based VoIP administration and analog line troubleshooting required

• Experience with various telecommunication programs (e.g., Meraki) and data analysis required

Preferred Qualifications

• Cisco Certified Network Administration (CCNA) Certification or related networking certification strongly preferred

• Bachelor’s degree in Information Technology, Information Systems, or a related technical field preferred

• Experience with Cisco Call Manager, WebEx, and WebEx Calling preferred