Required Skills & Experience for the Technician:

∙A great attitude with 3-5 years of professional face to face customer service experience

∙Excellent written and verbal communication skills with proven ability to follow up

∙Excellent Excel/ Reporting Skills: Ability to compare and update spreadsheets while providing daily/ weekly updates.

∙3 years of Mac Troubleshooting/ Software install experience

∙Ability to complete hardware takedown/ setup including (But not limited): Cabling/configuring monitors, docks, keyboards etc.

∙Ability to lift 45 lbs

∙Ability to work independently

∙Strong technical skills of the Microsoft Office 365 suite

∙Understanding of MDMs (JAMF)

∙White Glove experience


What You Will Be Doing?

As our Mac Contract Technician:

∙Deploying employee laptop

∙Will back up data to OneDrive – but may need assistance

∙Configure desk set up (Monitor, dock, etc.)

∙Documentation and Weekly report of progress

∙Contract position time: See below based off location

∙Monday to Friday 830a.m. - 5p.m.

∙6 PC deployment per technician is the daily minimum

∙Additional tasks as assigned